Thank you for shopping with Rhouelux. We are committed to delivering your favorite fragrances safely and efficiently. Please review our Shipping Policy for information regarding order processing, shipping times, and delivery procedures.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.
Shipping Locations
We currently ship to selected domestic and international destinations.
Shipping availability may vary depending on local regulations, carrier restrictions, and delivery service coverage.
Estimated Delivery Times
Estimated delivery times are as follows:
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Domestic Orders: 3–7 business days
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International Orders: 7–21 business days
Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Charges
Shipping fees are calculated at checkout based on:
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Delivery destination
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Package weight and dimensions
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Selected shipping method
Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, import fees, and other charges may be imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.
Delivery Issues
Please ensure that your shipping information is accurate and complete at the time of purchase.
Rhouelux is not responsible for delays, lost packages, or failed deliveries resulting from:
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Incorrect shipping addresses
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Incomplete recipient information
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Refused deliveries
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Carrier-related delays beyond our control
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
To assist with your claim, please provide:
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Order number
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Tracking number (if available)
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Photos of damaged items and packaging (if applicable)
We will work with the shipping carrier to investigate and help resolve the issue.
Delivery Confirmation
Once a package is marked as delivered by the carrier, responsibility for the package transfers to the customer.
If you believe a delivered package is missing, please contact the carrier directly and notify our support team.
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Rhouelux
Website: Rhouelux.com
Email: support@rhouelux.com
We appreciate your trust in Rhouelux and look forward to serving you.