At Rhouelux, customer satisfaction is important to us. We strive to provide high-quality fragrances and a smooth shopping experience. Please review our Refund & Return Policy carefully before making a purchase.
Returns
Due to the nature of fragrance and personal care products, we only accept returns under specific circumstances.
You may request a return if:
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You received the wrong product.
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The product arrived damaged or defective.
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The item was missing from your order.
To be eligible for a return, you must contact us within 7 days of receiving your order and provide proof of purchase along with photos of the product and packaging, if applicable.
Returned items must be unused, unopened, and in their original packaging.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
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Opened or used perfumes
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Products with broken seals
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Gift cards
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Clearance or final-sale items
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Personalized or customized products
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the product
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Photos of the packaging
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A brief description of the issue
We will review your request and, if approved, provide a replacement or refund.
Refunds
Once your return request is approved and the product is received and inspected (if applicable), we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped. Exchanges are subject to product availability.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and will be subject to this Return & Refund Policy.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to:
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Our error
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A defective product
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A damaged shipment
If a return is approved for reasons not caused by us, the customer may be responsible for return shipping costs.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Rhouelux
Website: Rhouelux.com
Email: support@rhouelux.com
We aim to respond to all customer inquiries as quickly as possible and will work to resolve any issues fairly and efficiently.